Mara and I would like to personally thank you for building our dream home in St. Andrews Country Club. It goes without saying that we absolutely love the house! More than that, we appreciated all the time and effort you both put into working with us through the process. After seeing one of the homes you had built, we knew a quality home would be a given. The time you spent with us as we worked thru architectural and pool plans, met with the designer, made decisions and selections for the house, as well as changes, made the whole experience enjoyable and exciting. Your attention to detail and cost-consciousness made sure there were no budget surprises. We were comfortable building the house from a distance as you were always available, and we were given detailed reports and pictures of the project.
The personal attention that we received from you, your father, along with the rest of the National Custom Homes organization made the process an easy one. The quality built into the house reflects the character and workmanship of your employees and your contractors.
The timetable for completion was challenging but through your hard work, your team got us into the house on time which enabled us to enjoy the Spring of 2018 in our new home. This is the third house we have built or remodeled and is by far the only one to be completed on time and exceed 100% of our expectations.
Scott, we continually receive compliments on our new home. Numerous times, we have heard comments from our neighbors such as “you picked a really good builder”, and “no issues with the build? You must be kidding, that never happens”. And “Does National Custom Homes build a good house? Actually National Custom Homes builds a great house! Their entire team was friendly, accommodating, and professional. They were always willing to answer a question or go the extra mile to get something done.”
Rest assured that we will not hesitate to recommend National Custom Homes when we talk with others who are considering a building project. If we ever decided to build again, you will most certainly hear from us.
Rick Scott and Team –
During our first meeting, you handed us a thick blue book filled with client letters of referral and appreciation. Every page brought to life a personal story of working with you…from the craftsmanship and quality of the build, to the talented people on the NCH team, to execution that was repeatedly on time and on budget. Truly impressive testimonials, and many from people who have built multiple homes with you – proof that you’re the real deal.
Starting the New Year in our beautiful new home, we can certainly feel that way too!
Deciding to work with NCH was a no-brainer. When people ask what we value most, we tell them that in a tough industry NCH has, without fail, been a trusted partner with our best interests at heart. Being very involved and hands-on in every aspect of the build was important to us, which was always welcomed and accommodated.
As with any custom home, we wanted to do some unique things and you were always open to trying something different and pulling together the right people for the job. On the flip side, you brought new and creative ideas to us – making suggestions based on your exposure to an incredible portfolio of projects, designers, and craftsmen.
From the contract signing to the final punch list, we blogged about our project for friends and family to follow along…sharing construction pictures, landmark moments, and our experiences throughout the build process. It’s clear to all that you were there with us every step of the way!
We are grateful for the entire NCH team – especially Rick, Scott, Danny, Lisa, JoAnn, and Vikki who helped make a series of lines on an architectural drawing into our dream home. We take great pride in sharing it with family and friends, and in letting them know unequivocally that we’re part of the NCH family,
Angie B. and Dave J.
To Whom it may Concern
We would like to give Rick Pfendler and Scott Pfendler and the entire team at National Custom Homes an excellent letter of recommendation. National Custom Homes just completed our second custom-built house. They build our first house in Boca Raton in the Estates section 2006/2007 and did a superb job so we had no hesitation in selecting them to build our next home in Por La Mar on the intercoastal. They completed the house and we moved in just in time for Thanksgiving, 2018. Rick and Scott are the epitome of hands-on builders, with a special eye for quality and detail. They have also built an incredible team. We were very fortunate to have Glenn as our building superintendent; he is an engineer by training and a math genius and could figure out any complex problem. He also has the patience of a saint as we are very demanding clients and always want to exhaust every option. We used natural stone as an accent on the façade and must have shipped in over a dozen different samples and pallets to get the right stone and to ensure there were no variations. Also on the team, Lisa Patterson was very helpful working with the design team and helping us located and select suppliers. Joann Stellino was formidable in following up with the subs to keep them on schedule and Vikki Murfitt did an excellent job on keeping us updated with costs compared to budget.
Building a custom house can be a stressful undertaking but knowing that you have a first-class, honest, reputable builder that always keeps their word makes it a pleasure and as we walk around our new home every day, we marvel at the quality of the finished product. When you sign up with National Custom Homes you are not just signing a contract, you are entering a long-term valued friendship.
Rick and Scott –
I hope everything went positively during your showing of the house last Friday. The house is usually in the condition as when you were here, so you could show it most any weekday with just a few hours of notice, whether or not we are home.
Gentlemen – we are forever indebted for what you did for us, with petitions, lobbying (Dennis Mele), Paradise Bank, and of course – the construction – over a 5 year period. Thank you both again, so very much.
And please don’t wait another three years to take us up on this offer of showing the house!
Dear National Custom Homes,
When I hired your company for building my new residence, I had high expectations and a detailed vision of what I wanted, and after stepping back to look at what was done I can say you were able to fulfill every expectation and detail. The home I had in mind wasn’t like many other structures so I couldn’t just go see a model and tell you to go off of that. I needed a team that I could work with on every detail of the building, and you all provided exactly that team. I would like to extend my sincerest appreciation for your team’s work ethic that they put forth to complete my project in a thorough and timely manner.
It’s very important in the home-building journey to work with people you can trust and understand. I knew going into this process that the team had a phenomenal reputation, but there’s always that hint of doubt until you experience working with them for yourself. I can certainly say that each person took extra care to make sure I understood the whole process and as much detail as I wished to know. Your team was knowledgeable on every step, and more importantly, they were able to convey difficult to understand concepts. The fluency they demonstrated allowed them to gain my trust and relieve some of the stress that goes with building a new structure.
There were a few times throughout the process that required a judgment call and each time the situation was explained to me in detail allowing for the best decision to be made. The coordination among the team was top-notch, and quality was never compromised. Even during the follow-through of the building process. If I had a question about a detail that I thought needed to be reviewed, there were not hesitant to talk about it and send someone out to take a look. They wanted to be sure I felt comfortable with every aspect of their work.
I have been through the building process a few times, and the complete care that was taken this time was second to none. From layering the foundation to the last coat of paint, attention to detail was at the forefront. The end product has fulfilled my vision, and I would recommend this building team to anyone that would like the highest quality of work available.
Dear Scott and Rick,
We are simply thrilled with our new home. Your responsive team at National Custom Homes allows easy communication and project flow. Everyone always says building a house is a nightmare and something you only do once. After building with NCH, we would undoubtedly to it again – but only with you!
It was easy and nearly stress-free. Your team was great cooperating with the architect, design team, and landscape architect to make it all come together so well.
The house feels solid and of great quality. Glenn Shear deserves special recognition as a truly amazing project manager with an incredible breadth and depth of knowledge and experience.
Thank you for bringing our wishes and dreams from paper to reality. We still walk through the house daily and can’t believe this beautiful place is actually our home.
Richard and Jessica K.
Scott, Rick, Glenn, Lisa, Vikki & JoAnn,
THANK YOU!!! The entire team has been PHENOMENAL to work with.
Talie and I SINCERELY appreciate it!
Dear Rick and Scott,
I never write letters like this. I consider myself a sophisticated consumer who does his homework. Accordingly, when I retain professionals I expect a very high level of service and work product. In other words, it takes a lot to impress me. Nevertheless, you did just that. Marie and I are super pleased with our new home. Building a home is a daunting task and your entire team made the process as smooth as possible. You delivered as promised and then some. There is nothing better than being the recipient of a quality product that is delivered on time and on budget. Not only did you keep us happy but our neighbors as well. Our new neighbors had nothing but complimentary things about the construction process and the respect you showed for their properties.
Finally, let me add that Glenn is a “rock star”. Thank you so much for assigning to manage our project. Glenn is incredibly responsive and always thinking ahead. More times than not whenever I raised and issue it was already on his list to take care of. He focuses on every detail and treats every item as if he was installing it in his own home.
Thanks again from this very satisfied customer.
I just wanted to tell you and all the people at National Custom Homes that Talie was in our showroom today, and I asked her how everything was going with her project and she was thrilled with how everything was coming out and very, very pleased with National Custom Homes. She said that everyone there has been very professional and a pleasure to work with!
And I will say, that for my part, I have enjoyed working with National on this project and I hope that we can work together again on future projects!
Thank you, Lisa, for all of your help!
Miller’s Elegant Hardware
Dear Rick and Scott,
I wanted to thank you!! We built our home about 15 years ago and still, after all these years your professionalism & service continues to be nothing but stellar.
While building our home, you were always there for us. And even after our home was completed and years have passed, you continue to be there for us. Most recently, when we had an issue, you were at our house within hours and immediately rectified it. Couldn’t ask for better customer service.
If anyone wants to build a house and want to do it with ease, I say National Custom Homes hands down! Thank you for being there for us. I am glad that we have developed this relationship not just professionally, but now personally.
To Whom It May Concern,
I write this letter in recommendation of National Custom Home Builders. We had the pleasure of working with them on building our new home in 2017. We can recommend them highly and without reservation.
Throughout the course of the project, Scott, Rick, and their entire team were completely professional. They were accurate in their initial assessment of the scale and cost of our project. Their record-keeping of all costs and schedules were presented professionally and accurately. The sub-contractors chosen were professional and produced quality work.
Our job was done with care and precision. Our foreman Danny was extremely knowledgeable about all aspects of our project and was able to plan, coordinate, and manage the activities of different work crews effectively. He remained closely involved in overseeing the project from start to finish. His excellent attention to detail, strong organizational skills, and commitment to follow-through are assets that enabled him to juggle the extensive details involved in our project without missing a beat.
In addition, there were extremely clean and tidy in the workplace. They never left the worksite in disarray.
What is most important is the level of commitment and attention delivered after the job was completed. Any issues or concerns were addressed immediately and resolved. They fully stand behind their work which is not the norm these days.
As they will tell you, good work takes time to complete. Patience is required when you work with perfectionists. Although our project took time to complete, I think we have a wonderful outcome and a beautiful work of art.
You can’t go wrong working with National Custom Home Builders.
The Wilen Family
It is with great pleasure that I wrote this outstanding letter of recommendation regarding you, Scott, and the entire National Custom Homes team. I purposely waited more than a year to write this, as I had been misled before by folks who say they will deliver before, during, and after the sale, just to find out that after they leave you never hear from them again. This has certainly not been the case with you and your team.
From the beginning, my dealings with you and the National Custom Homes team have been straightforward, honest, and professional. You were well prepared in every meeting and most importantly sought to understand what Ann and I ere trying to accomplish; working hard to help us achieve our dream. You always made us feel like we were your most important customer at every turn.
During construction, you made every effort to ensure that schedules were met and when difficulties occurred, you and the team were there with solutions to get us back on track. You kept your word on everything that was agreed to, regardless of contractual languages…and even added things that were forgotten, but you knew that we would want. One specific example of this was the well for the landscaping. We had not discussed this but based on listening to us and getting to know us, you put the well in even though it was not in the original agreement.
However, as exceptional as you and your team were through the process, it pales in comparison to the care and dedication that you put in after the completion of the home. Many other builders that we have worked with, in the past are hard to get to, don’t even return calls, are slow to fix items post-close, you and your team are truly “Johnny on the spot”. There has never been a time where I have not been able to reach the right member of your team, where you or Scott didn’t personally handle an issue or question. Even post 1 year, you still show the same dedication and care that you did for us and the project at inception. This is truly a rare quality and puts you heads and shoulders above the rest of your competition.
The above just solidifies in my mind that I made the right choice in choosing you and the team at National Custom Homes to build our home. I would highly recommend you to anyone looking to build a home and would tell them that, if I ever built another home in the area, I would only use National Custom Homes to build it.
Thanks again for everything you did and continue to do for us.
We can’t thank you enough for building our dream home. The house has exceeded our expectations in every way and working with you and your team was a pleasure.
When we began the process of looking for a builder, it became quickly apparent to us that it wouldn’t be easy to find a builder that would share our vision. We were building in a different style than most South Florida homes and with different materials. You impressed us with your desire to take on the project and your understanding of what we were trying to achieve.
The process went very smoothly with your direction. The time estimate for completion was almost perfect. Your timeline for our selections kept the project right on track. You were open to our ideas and helped us come up with some unique solutions. You were open to using different sub-contractors, where necessary. You were also respectful of our budget, an important factor in today’s times.
The end result is truly beautiful. The quality of the build is fantastic. We would be happy to share our home with any future clients looking to use you and would unequivocally recommend you. In fact, we already have.
Thank you, we look forward to many years in our beautiful home.
Brian and Maria F.
Thank you. Thank Scott. Thank Gary. Thank Anita. Thank Lisa. It is a pleasure to write a letter of appreciation. When we decided to work with NCH we felt confident that the organization was well run, honest, and capable of executing a significant remodel of our newly purchased home. You have exceeded our expectations in every way.
Julie and I were new to the construction process. Your patience was amazing. From the initial visits to numerous homes to the small projects you did at our old house, you were consistently a steady voice of reason. Your no-nonsense approach to construction was refreshing and only exceeded by your integrity. We realize it takes a team and you have a great group of people. Scott was the consummate gentleman. He was willing to speak at any time and had an excellent understanding of the numbers. I don’t know how Anita does it, but she kept the process on track. She was responsive and always had a positive demeanor. Lisa was very diligent about keeping us posted on the draws and did an excellent job of staying on top of the wires. Gary was an absolute superstar. His attention to detail and control of the subs was impressive. This was not an easy job and Gary approached it as if it was his own home.
Rick, we are incredibly happy in our new home. The construction process was a fantastic experience because of you and NCH. I am willing to serve as a reference for you anytime as you have earned our respect. Again, Julie and I thank you and the team.
Delray Beach, FL
Karen and I are now living in our new home for 8 years – I say new home because it still looks like it did when we moved in.
You are the best building contractor I have ever come across. You put conveniences in our home that neither the architect nor we had ever thought of.
Aside from the construction, you have been so accommodating in the years gone by for little things that “pop up” and have taken care of them immediately.
Rick, you probably don’t remember the first home you built for us in Boca West in 1991. We lived there until the new home was finished in 2000 – all of the above applies to that home also.
Very truly yours,
In 1989 my husband and I retired to Florida. We always were apartment dwellers in New York City. We built our first home at the Polo Club with Rick Pfendler of National Custom Home Builders. Not knowing anything about building a home, Rick guided us step by step through the construction of this home. We were very satisfied with everything that he did in this home.
In 1994, we built our second home at the Polo Club, much larger with many more details. It was perfection working with Rick and his company.
In 2006, I became single and purchased a home at Bocaire CC. The house was gutted; nothing left but the walls. I would never have attempted to do this without Rick’s guidance. I moved in my new home in March 2007. The renovation took eight months, as planned. Never once did I have a problem. Rick builds a home as if he would move into the home himself. I would make a punch list and Rick would always add to it and the work would be completed within two days. He was at the job site twice each day. Rick is a perfectionist and he expects his sub-contractors to be perfect. His subs respect him and when he says “jump”, they ask “how high”. He runs a clean job site that was very important at Boccaire CC.
Rick is a very special person with sincerity for his client’s needs. He has integrity and honesty and a complete knowledge home building business. Working with Rick was a most enjoyable experience.
Dear Rick and Scott~
Thank you so much, for fulfilling our vision by executing the unusual and challenging project creating the home of our dreams; a true “Custom Home”.
Our relationship began when I was interviewing builders here in South Florida. I immediately felt the truest sense of trust when I first met Rick Pfendler. I’ve gotten to know him well over the course of the building process, and Rick is a what-you-see-is-what-you-get kind of guy who wears his heart on his sleeve. He’s a return to American Values that unfortunately is seldom-seen in South Florida. Rick was an ardent supporter of our unusual preferences for this home - some of which had never been performed in a residence - and took our whims from just that, to concrete and metal. We had unique challenges going from concept to execution, and Rick and Scott made it all happen.
Scott Pfendler brings an ivy-league education and organization to what is - let’s face it - a blue-collar industry no matter what the purchase price. Scott was diligent in recognizing and respecting our budget and brought creative ideas to ‘value-engineer’ when necessary. Scott was always upbeat, and available throughout.
We greatly appreciate the passionate efforts throughout by Glenn Shear and Sandy Pfendler and found that all of the NCH staff always displayed courtesy and professionalism.
The quality of the work, the amazing, talented people on the team, and the end result exceeded all expectations. When first considering this custom home, many warned what a stressful and possibly heart-wrenching experience it would be. We had absolutely none of that; the process was a fun adventure. And in an industry in which trust is paramount, NCH excels and delivers.
Decades of professionalism and experience are reflected in the work itself and in the talent and craftsmanship of those entrusted with the various tasks that culminated in the creation of this landmark home. And now that it is all said-and-done, we are proud to call these people our friends.
We give the highest recommendation to National Custom Home, and welcome the opportunity to speak with prospective new clients.
Howard Haimowitz and Sofia Manolesco
October 25, 2016
Dear Mr. Pfendler,
We appreciated the opportunity to serve as the construction consultant for your various real estate financing lenders on a large number of your luxury custom home properties throughout South Palm Beach County.
We wish to congratulate you on your consistently high levels of construction quality and attention to detail that we find while doing our progress reviews and payment certifications. We have found that you and your project management staff deliver very high-quality levels in all of the rough, intermediate, and finish trade categories of your luxury residences.
Our staff of engineering and architectural inspectors has found your group to be the leader among dozens of the single-family and luxury home builders that we deal with in our consulting practice. Your project managers and superintendents are always responsive to any potential deficiency or punch list correction that would improve the completed project.
We appreciate the opportunity to provide project monitoring services to your lender group and wish you continued success in the specialty luxury home market.
Very Truly Yours,
I felt compelled and happy to write to you about our experiences with you and National Custom Homes in connection with our home renovation and addition project just completed. As a Real Estate Attorney from New York City since 1981 and local here in Boca Raton since 1990, I feel I have a unique experience when it relates to these types of projects. I represent developers and builders all over the country and have seen a lot in my years. Needless to say, we were very particular in this project. You and your staff have exceeded all of our expectations as homeowners, and all of mine as an attorney and fellow local businessman.
Our project came to you as a 20-year-old home in Les Jardin Community, Boca Raton. Our plan was to “modernize” our home throughout while maintaining its original character. We also wanted to add additional living space in the similar architectural style, including a craft room, office and state of the art soundproof media room from the main residence, and several other high-end tech solutions throughout the home. This has all been accomplished seamlessly. Frankly, I am amazed at the outcome.
We are just about finished and we are going through our punch list. I had a meeting with you at our home the other day to add even more lights in the man cave. I asked my wife what else she could think of that had not yet been done, or that was concerning her. She said, “nothing, everything is perfect”. Rick in twenty years that’s a first, need I say more??
Please feel free to display this letter or ask anyone that is considering your services to call me at any time.
All the best,
Thank you for proving that my decision was the right one.
As you are aware, I have been a Structural Engineer in the Palm Beach and Broward County area for almost thirteen years. I am the engineer of record for both custom and production homes totaling as many as 1250 homes per year. Many of the higher-end custom homes are for ocean/intercoastal properties and in very sought after country club communities. Much of my work requires field inspections, which keeps me in touch with many builders and sub-contractors. With this first-hand knowledge of who’s who in the custom home building industry, and understanding what it means to have the best builder – one whom you can trust, does what he says and can deliver. I knew that I had to make only one decision when it came time for me to build my dream home on a deep water lot in East Boca Raton. The decision that I made was to ask if you would build a house for me and my family. Also, Rick, I have to tell you, I never asked anyone else or even considered it. I knew that your operation was the best, and you proved it. Therefore, sitting here in my beautiful home office, I want to thank you for proving that my decision was the right one, and thank you for a job superbly done.
As well as thanking you personally, I have to thank everyone who worked so hard to put such an immense project together. From the loans to the demolitions, through the construction, to the CO, your team was excellent. Quite honestly, I never had to “push” my builder; to the contrary, it was you and your office pushing me to keep up with decisions and selections so I did not hold you up. Anita, Linda, and Donna kept me informed at every turn and were delightful to work with. Barry, Glenn, and Scott ensured perfection from rough construction to the finest details. I want to especially thank Barry for his obvious experience and vast knowledge in helping me through situations and decisions that inevitably present themselves throughout the process of building a home.
I take great pride and joy in showing my home to both my family and friends. They are all in awe when they see the quality of work in the cabinetry, moldings, coffer ceilings, and other decorative interior finishes. Everyone’s first question is “Who is the builder?” Without hesitation, I would recommend you to anyone wanting to build his or her dream home.
THANK YOU AGAIN,
Scott B. and family
You have accomplished the impossible…on time, without stress, or aggravation, but with absolute perfection.
When we set our goal for renovating our home we knew the timeline was tight but you promised you would do your best to get it done. Naturally, as with many renovation projects, the renovation scope, because of our decisions, expanded with time. Not only did you deliver the original project on time, but all the additional work that we wanted to be done as well.
But delivery was only one part of the excellence that we saw in you. Each part was done so well that when we did our final inspection you had already identified the few things that needed “touching up” and they were so few it took less than a day for all the trades combined.
And working with you, Glenn, Anita, and your team was a pleasure…all great people, with a “can-do” attitude who reflect your absolute commitment to always have a happy client shows in the work that you have done for us.
Perhaps most impressive of all is the respect and appreciation that your trades have for you and National Custom Homes. They know that you insist on perfection and on-time delivery and they don’t let you down so you never let your clients down.
Barbi and I are thrilled with our home…and we have you, and our talented designer, Curtis House, to thank for a job incredibly well done.
We were lucky to have met you…you made the house we bought our home…on time, on budget, and with perfection in execution.
Thank you! Thank you!
Stanley and Barbara P.
I wish to take this opportunity to thank you for building our house.
As Michelle and I related to you, the townhouse which you built for us is the third custom home which we have been fortunate enough to have built. For the most part, we had reasonably good experiences in our past custom home endeavors, but I must truly say that working with you and your people was far and away the best experience we have had. Your commitment to detail, quality and simply “getting it right” is unwavering. In the construction of our house there was no concern or detail that was to insignificant for you to discuss and resolve.
We love our house and though we have been lucky enough to live in some great places, we now look forward to winter as the house that you have built for us is my favorite place to be. Michelle and I have enjoyed being your neighbors and getting to know you and Sandi as friends.
Rick, I wish you great success with your new townhouse project a few doors away from us, and should any of your prospective customers wish to review our townhome or contact me as a reference you should urge them to do so.