It is with great pleasure that I wrote this outstanding letter of recommendation regarding you, Scott and the entire National Custom Homes team. I purposely waited more than a year to write this, as I had been misled before by folks who say they will deliver before, during and after the sale, just to find out that after they leave you never hear from them again. This has certainly not been the case with you and your team.
From the beginning, my dealings with you and the National Custom Homes team have been straightforward, honest and professional. You were well prepared in every meeting and most importantly sought to understand what Ann and I ere trying to accomplish; working hard to help us achieve our dream. You always made us feel like we were your most important customer at every turn.
During construction, you made every effort to ensure that schedules were met and when difficulties occurred, you and the team were there with solutions to get us back on track. You kept your word on everything that was agreed to, regardless on contractual languages…and even added things that were forgotten, but you knew that we would want. One specific example of this was the well for the landscaping. We had not discussed this but based on listening to us and getting to know us, you put the well in even though it was not in the original agreement.
However, as exceptional as you and your team were through the process, it pales in comparison to the care and dedication that you put in after the completion of the home. Many other builders that we have worked with, in the past are hard to get to, don’t even return calls, are slow to fix items post close, you and your team are truly “Johnny on the spot”. There has never been a time where I have not been able to reach the right member of your team, where your or Scott didn’t personally handle an issue or question. Even post 1 year, you still show the same dedication and caring that you did for us and the project at inception. This is truly a rare quality and puts you heads and shoulders above the rest of your competition.
The above just solidifies in my mind that I made the right choice in choosing you and the team at National Custom Homes to build our home. I would highly recommend you to anyone looking to build a home, and would tell them that, if I ever built another home in the area, I would only use National Custom Homes to build it.
Thanks again for everything you did and continue to do for us.
We can’t thank you enough for building our dream home. The house has exceeded our expectations in every way and working with you and your team was a pleasure.
When we began the process of looking for a builder, it became quickly apparent to us that it wouldn’t be easy to find a builder that would share our vision. We were building in a different style then most South Florida homes and with different materials. You impressed us with your desire to take on the project and your understanding of what we were trying to achieve.
The process went very smoothly with your direction. The time estimate to completion was almost perfect. Your timeline for our selections kept the project right on track. You were open to our ideas and helped us come up with some unique solutions. You were open to using different sub-contractors, where necessary. You were also respectful of our budget, an important factor in today’s times.
The end result is truly beautiful. The quality of the build is fantastic. We would be happy to share our home with any future clients looking to use you and would unequivocally recommend you. In fact, we already have.
Thank you, we look forward to many years in our beautiful home.
Brian and Maria F.
Thank you. Thank Scott. Thank Gary. Thank Anita. Thank Lisa. It is a pleasure to write a letter of appreciation. When we decided to work with NCH we felt confident that the organization was well run, honest, and capable of executing a significant remodel of our newly purchased home. You have exceeded our expectations in every way.
Julie and I were new to the construction process. Your patience was amazing. From the initial visits to numerous homes to the small projects you did at our old house you were consistently a steady voice of reason. Your no nonsense approach to construction was refreshing and only exceeded by your integrity. We realize it takes a team and your have a great group of people. Scott was the consummate gentleman. He was willing to speak at any time and had an excellent understanding of the numbers. I don’t know how Anita does it, but she kept the process on track. She was responsive and always had a positive demeanor. Lisa was very diligent about keeping us posted on the draws and did an excellent job of staying on top of the wires. Gary was an absolute superstar. His attention to detail and control of the subs was impressive. This was not an easy job and Gary approached it as if it was his own home.
Rick, we are incredibly happy in our new home. The construction process was a fantastic experience because of you and NCH. I am willing to serve as a reference for you anytime as you have earned our respect. Again, Julie and I thank you and the team.
Delray Beach, FL
Karen and I are now living in our new home for 8 years – I say new home because it still looks like it did when we moved in.
You are the best building contractor I have ever come across. You put conveniences in our home that neither the architect nor we had ever thought of.
Aside from the construction, you have been so accommodating in the years gone by for little things that “pop up” and have taken care of them immediately.
Rick, you probably don’t remember the first home you built for us in Boca West in 1991. We lived there until the new home was finished in 2000 – all of the above applies to that home also.
Very truly yours,
In 1989 my husband and I retired to Florida. We always were apartment dwellers in New York City. We built our first home at the Polo Club with Rick Pfendler of National Custom Home Builders. Not knowing anything about building a home, Rick guided us step by step through the construction of this home. We were very satisfied with everything that he did in this home.
In 1994, we built our second home at the Polo Club, much larger with many more details. It was perfection working with Rick and his company.
In 2006, I became single and purchased a home at Bocaire CC. The house was gutted; nothing left but the walls. I would never have attempted to do this without Rick’s guidance. I moved in my new home March 2007. The renovation took eight months, as planned. Never once did I have a problem. Rick builds a home as if he would move into the home himself. I would make a punch list and Rick would always add to it and the work would be completed within two days. He was at the jobsite twice each day. Rick is a perfectionist and he expects his sub-contractors to be perfect. His subs respect him and when he says “jump”, they ask “how high”. He runs a clean job site that was very important at Boccaire CC.
Rick is a very special person with sincerity for his client’s needs. He has integrity and honesty and a complete knowledge home building business. Working with Rick was a most enjoyable experience.
Dear Rick and Scott~
Thank-you so much, for fulfilling our vision by executing the unusual and challenging project creating the home of our dreams; a true “Custom Home”.
Our relationship began when I was interviewing builders here in South Florida. I immediately felt the truest sense of trust when I first met Rick Pfendler. I’ve gotten to know him well over the course of the building process, and Rick is a what-you-see-is-what-you-get kind of guy who wears his heart on his sleeve. He’s a return to American Values that unfortunately is seldom-seen in South Florida. Rick was an ardent supporter of our unusual preferences for this home - some of which had never been performed in a residence - and took our whims from just that, to concrete and metal. We had unique challenges going from concept to execution, and Rick and Scott made it all happen.
Scott Pfendler brings an ivy-league education and organization to what is - let’s face it - a blue collar industry no matter what the purchase price. Scott was diligent in recognizing and respecting our budget, and brought creative ideas to ‘value-engineer’ when necessary. Scott was always upbeat, and available throughout.
We greatly appreciate the passionate efforts throughout from Glenn Shear and Sandy Pfendler, and found that all of the NCH staff always displayed courtesy and professionalism.
The quality of the work, the amazing, talented people on the team and the end result exceeded all expectations. When first considering this custom home, many warned what a stressful and possibly heart-wrenching experience it would be. We had absolutely none of that; the process was a fun adventure. And in an industry in which trust is paramount, NCH excels and delivers.
Decades of professionalism and experience are reflected in the work itself and in the talent and craftsmanship of those entrusted with the various tasks that culminated in the creation of this landmark home. And now that it is all said-and-done, we are proud to call these people our friends.
We give the highest recommendation to National Custom Home, and welcome the opportunity to speak with prospective new clients.
Howard Haimowitz and Sofia Manolesco
October 25, 2016
Dear Mr. Pfendler,
We appreciated the opportunity to serve as the construction consultant for your various real estate financing lenders on a large number of your luxury custom home properties throughout South Palm Beach County.
We wish to congratulate you on your consistent high levels of construction quality and attention to detail that we find while doing our progress reviews and payment certifications. We have found that you and your project management staff deliver very high quality levels in all of the rough, intermediate and finish trade categories of your luxury residences.
Our staff of engineering and architectural inspectors has found your group to be the leader among dozens of the single family and luxury home builders that we deal with in our consulting practice. Your project managers and superintendents are always responsive to any potential deficiency or punch list correction that would improve the completed project.
We appreciate the opportunity to provide project monitoring services to your lender group and wish you continued success in the specialty luxury home market.
Very Truly Yours,
I felt compelled and happy to write to you about our experiences with you and National Custom Homes in connection with our home renovation and addition project just completed. As a Real Estate Attorney from New York City since 1981 and local here in Boca Raton since 1990 I feel I have unique experience when it relates to these types of projects. I represent developers and builders all over the country and have seen a lot in my years. Needless to say, we were very particular in this project. You and your staff have exceeded all of our expectations as homeowners, and all of mine as an attorney and fellow local businessman.
Our project came to you as a 20 year old home in Les Jardin Community, Boca Raton. Our plan was to “modernize” our home throughout, while maintaining its original character. We also wanted to add additional living space in the similar architectural style, including a craft room, office and state of the art sound proof media room from the main residence, and several other high end tech solutions throughout the home. This has all been accomplished seamlessly. Frankly, I am amazed at the outcome.
We are just about finished and we are going through our punch list. I had a meeting with you at our home the other day to add even more lights in the man cave. I asked my wife what else she could think of that had not yet been done, or that was concerning her. She said, “nothing, everything is perfect”. Rick in twenty years that’s a first, need I say more??
Please feel free to display this letter or ask anyone that is considering your services to call me at any time.
All the best,
Thank you for proving that my decision was the right one.
As you are aware, I have been a Structural Engineer in the Palm Beach and Broward County area for almost thirteen years. I am the engineer of record for both custom and production homes totaling as many as 1250 homes per year. Many of the higher-end custom homes are for ocean/intercoastal properties and in very sought after country club communities. Much of my work requires field inspections, which keeps me in touch with many builders and sub-contractors. With this first-hand knowledge of who’s who in the custom home building industry, and understanding what it means to have the best builder – one whom you can trust, does what he says and can deliver. I knew that I had to make only one decision when it came time for me to build my dream home on a deep water lot in East Boca Raton. The decision that I made was to ask if you would build a house for me and my family. Also Rick, I have to tell you, I never asked anyone else or even considered it. I knew that your operation was the best, and you proved it. Therefore, sitting here in my beautiful home office, I want to thank you for proving that my decision was the right one and thank you for a job superbly done.
As well as thanking you personally, I have to thank everyone who worked so hard to put such an immense project together. From the loans, to the demolitions, through the construction, to the CO, your team was excellent. Quite honestly, I never had to “push” my builder; to the contrary, it was you and your office pushing me to keep up with decisions and selections so I did not hold you up. Anita, Linda and Donna kept me informed at every turn and were delightful to work with. Barry, Glenn and Scott ensured perfection from rough construction to the finest details. I want to especially thank Barry for his obvious experience and vast knowledge in helping me through situations and decisions that inevitably present themselves throughout the process of building a home.
I take great pride and joy in showing my home to both my family and friends. They are all in awe when they see the quality of work in the cabinetry, moldings, coffer ceilings, and other decorative interior finishes. Everyone’s first question is “Who is the builder?” Without hesitation, I would recommend you to anyone wanting to build his or her dream home.
THANK YOU AGAIN,
Scott B. and family
You have accomplished the impossible…on time, without stress, or aggravation, but with absolute perfection.
When we set our goal for renovating our home we knew the timeline was tight but you promised you would do your best to get it done. Naturally, as with many renovation projects, the renovation scope, because of our decisions, expanded with time. Not only did you deliver the original project on time, but all the additional work that we wanted done as well.
But delivery was only one part of the excellence that we saw in you. Each part was done so well that when we did our final inspection you had already identified the few things that needed “touching up” and they were so few it took less than a day for all the trades combined.
And working with you, Glenn, Anita and your team was a pleasure…all great people, with a “can do” attitude who reflect your absolute commitment to always have a happy client shows in the work that you have done for us.
Perhaps most impressive of all is the respect and appreciation that your trades have for you and National Custom Homes. They know that you insist on perfection and on-time delivery and they don’t let you down so you never let your clients down.
Barbi and I are thrilled with our home…and we have you, and our talented designer, Curtis House, to thank for a job incredibly well done.
We were lucky to have met you…you made the house we bought our home…on time, on budget and with perfection in execution.
Thank you! Thank you!
Stanley and Barbara P.
I wish to take this opportunity to thank you for building our house.
As Michelle and I related to you, the townhouse which you built for us is the third custom home which we have been fortunate enough to have built. For the most part we had reasonably good experiences in our past custom home endeavors, but I must truly say that working with you and your people was far and away the best experience we have had. Your commitment to detail, quality and simply “getting it right” is unwavering. In the construction of our house there was no concern or detail that was to insignificant for you to discuss and resolve.
We love our house and though we have been lucky enough to live in some great places, we now look forward to winter as the house that you have built for us is my favorite place to be. Michelle and I have enjoyed being your neighbors and getting to know you and Sandi as friends.
Rick, I wish you great success with your new townhouse project a few doors away from us and should any of your prospective customers wish to review our townhome or contact me as a reference you should urge them to do so.